Reviews

Very nice grounds! Love this area of town too. They could work on customer service, but they were kind most of the time.

James was great. Glad to have him here as Maintenance Manager.

The staff is always nice.

I recently had a severe plumbing incident and had to call for emergency help on a Sunday. James was here to help me within 20 minutes and spent several hours fixing the issue, calling in carpet people who removed affected carpet. Carpet people were here on Monday and came to replace it on Thursday. Ann in the front office helped me deal with all the issues with the carpet layers. My thanks to the staff for making a difficult situation so much easier.

We moved in here about 2 weeks ago and I was amazed at how quiet it was and how beautiful the apartment and the property was. The residents here have been so friendly. Every time I am out walking my dog people smile and say hello. Reina and Ann in the office made it very easy to get moved in and were on top of any items that we needed resolved. James and Gary in maintenance were on the ball and did phenomenal work and James won my dogs heart over too. All in all a great first 2 weeks and experience.

The apartments are very beautiful and comfortable. Any maintenance issues we experienced and reported were handle completely the next day. The staff in the main office is competent, reliable and friendly. Only reason I moved was I am unable to afford rent living on a substitute teachers salary. However, I truly have plans on moving back to the apartments once I'm financially able.

I just want to acknowledge that the water puddle problem outside my front door was corrected about 3wks ago and has been dry ever since. Also the scraping of the front door was greatly reduced and barely noticeable now. Thankyou so much James for attending to these issues. Now it is just pure enjoyment living in this beautiful place so close to the mountains. And so much birdsong daily!

I’ve been a resident for over two years and have been impressed by the professionalism and response of the staff. I recently put in a maintenance request and it was responded to by Richard. He took the time to address the issue and gave me instructions on my future use. Also, Ann, the receptionist, is also very helpful and goes above and beyond to be very helpful to the tenants.

I moved into Allegro at Tanoan 2 days before Easter weekend. (Thursday April 1, 2021) First I want to thank Yvette for giving me a small discount on my apt to help me stay within my budget. The apt I moved into had been a model and not lived in for some time. I attribute most of the problems that I encountered in the first few days to this. The problems were no hot water, no water coming out of any of the hot water faucets, then only hot water from tub/shower faucet, tub didn’t drain, water not turning off right away at kitchen sink faucet, leak under bathroom sink, light bulb (uncommon) needing replacement in the laundry closet, washer not removing water during spin cycle, my entrance gate pin number not working, front door scraping loudly over the door plate. There is and continues to be water collecting right outside my apt from ?runoff or overflow from water heaters on floors above me. Due to weekend or scheduled vacation, some of the work was delayed until the day after Easter. I want to thank James, the Maintenance Supervisor, for his expertise in solving all of the apt related issues quickly and thoroughly and explaining certain aspects of the plumbing here, without making me feel stupid, though I was ignorant of how certain things operated. The front door scraping is a work in progress, which I feel confident will be completed soon. Richard and Gary were terrific when replacing the washing machine. They were fast, quiet, careful, and balanced the machine well. Gary is new to the maintenance team but was very empathetic and understanding of my concerns and the delay due to the weekend. Ann in the front office was my main contact person for reporting and following up on issues. She is real, sincere, grounded, supportive and very helpful in seeing that jobs are completed, and never objected to seeing me daily for a week, because as she said, ‘it’s her job and she loves it.’ She also solved the gate entrance problem for me. The water collecting daily outside the apartment is still a concern, and in my humble opinion, the water needs to be redirected away from the building so as to avoid safety issues, especially in winter when the water may freeze. All in all I am very happy to meet and know all of the team members and have relaxed into trusting that all concerns will be addressed and to simply enjoying living where I wanted to live. Thank you all for your good work! Sincerely, Maureen O’Reilly