Move in experience
I moved into Allegro at Tanoan 2 days before Easter weekend. (Thursday April 1, 2021)
First I want to thank Yvette for giving me a small discount on my apt to help
me stay within my budget. The apt I moved into had been a model and
not lived in for some time. I attribute most of the problems that I encountered in the
first few days to this. The problems were no hot water, no water coming out of any of the hot
water faucets, then only hot water from tub/shower faucet, tub didn’t drain, water not turning off right away at kitchen sink faucet, leak under bathroom sink, light bulb (uncommon) needing replacement in the laundry closet, washer not removing water during spin cycle, my entrance gate pin number not working, front door scraping loudly over the door plate. There is and continues to be water collecting right outside my apt from ?runoff or overflow from water heaters on floors above me.
Due to weekend or scheduled vacation, some of the work was delayed until the day after Easter.
I want to thank James, the Maintenance Supervisor, for his expertise in solving all of the apt related issues quickly and thoroughly and explaining certain aspects of the plumbing here, without making me feel stupid, though I was ignorant of how certain things operated. The front door scraping is a work in progress, which I feel confident will be completed soon. Richard and Gary were terrific when replacing the washing machine. They were fast, quiet, careful, and balanced the machine well. Gary is new to the maintenance team but was very empathetic and understanding of my concerns and the delay due to the weekend. Ann in the front office was my main contact person for reporting and following up on issues. She is real, sincere, grounded, supportive and very helpful in seeing that jobs are completed, and never objected to seeing me daily for a week, because as she said, ‘it’s her job and she loves it.’ She also solved the gate entrance problem for me.
The water collecting daily outside the apartment is still a concern, and in my humble opinion, the water needs to be redirected away from the building so as to avoid safety issues, especially in winter when the water may freeze.
All in all I am very happy to meet and know all of the team members and have relaxed into trusting that all concerns will be addressed and to simply enjoying living where I wanted to live.
Thank you all for your good work! Sincerely, Maureen O’Reilly